Page 54 - 期貨和衍生品行業監管動態（2024年7月刊）

期貨和衍生品行業監管動態

Announcement of the National Financial Regulatory Administration, People’s

Bank of China and China Securities Regulatory Commission on Arrangements

for Financial Consumer Rights and Interests Protection (2024/6/28)

To implement the adjustments to the responsibilities for the protection of the

rights and interests of financial consumers under the Program for Reform of Party and

State Institutions, the following arrangements for relevant work on financial consumer

rights and interests protection are hereby announced:

1. The National Financial Regulatory Administration (NFRA) is responsible for

coordinating the work of protecting financial consumer rights and interests,

formulating related development plans and policy systems, improving the institutional

protection mechanisms for financial consumer rights and interests, and developing

financial consumer education. NFRA has established a coordination mechanism with

the People’s Bank of China (PBC) and the China Securities Regulatory Commission

(CSRC) to enhance information sharing and business cooperation.

2. Responsibilities for receiving and handling complaints and feedback from

financial consumers are adjusted as follows: NFRA shall uniformly accept and

forward complaints from financial consumers regarding banking financial institutions

(including trust companies, consumer finance companies, and other non-bank

financial institutions) and insurance institutions. PBC shall accept and forward

complaints from financial consumers regarding non-bank payment institutions and

credit reporting agencies. CSRC shall accept and forward complaints from financial

consumers regarding the securities, futures, and fund industries.

3. Public complaints and reports from financial consumers and investors are

received and handled by NFRA, PBC, and CSRC according to their respective

statutory duties and regulatory authorities.

4. Financial institutions shall earnestly implement their main responsibilities for

the protection of financial consumer rights and interests, fully respect and consciously

38